1. Who We Are
ArabKo (“ArabKo,” “we,” “us,” or “our”) is a Seoul, South Korea-based consultancy connecting Korean businesses with buyers, distributors, and institutions across the Middle East and North Africa (MENA). This Privacy Policy explains how we collect, use, and protect information submitted through arab-ko.com (the “Site”).
2. Information We Collect
When you submit an inquiry through our contact form, we collect the information you provide directly, which may include: your name, email address, company name, country, area of interest, industry, budget range, and any message content you choose to share.
We also automatically collect limited technical data through standard analytics tools (such as pages visited and general location derived from IP address) to understand how visitors use the Site and to improve it.
3. How We Use Your Information
We use the information you submit to:
- Respond to your inquiry and evaluate whether we can assist with your sourcing, market-entry, or delegation-coordination needs;
- Communicate with you by email or WhatsApp regarding your request;
- Maintain internal records of business inquiries; and
- Improve the content and functionality of the Site.
We do not sell your personal information to third parties.
4. How We Share Information
We do not share the information you submit with third parties except: (a) with service providers who help us operate the Site or process inquiries (such as email and hosting providers), under obligations of confidentiality; (b) where required by law or to protect our legal rights; or (c) with your consent.
If your inquiry relates to a specific ArabKo venture with its own platform (for example Byutti.com or MenaGlam.com), we may forward relevant details to that team so they can respond to you directly. Those platforms maintain their own privacy practices.
5. International Data Transfer
Because we operate between Korea and the MENA region, information you submit may be accessed or processed by our team members in different countries. We take reasonable steps to protect your information wherever it is processed.
6. Data Retention
We retain inquiry information for as long as reasonably necessary to respond to your request and maintain business records, after which it is deleted or anonymized unless a longer retention period is required by law.
7. Cookies and Analytics
The Site may use cookies or similar technologies from analytics providers (such as Google Analytics) to understand aggregate visitor behavior. You can control cookies through your browser settings.
8. Your Rights
You may request access to, correction of, or deletion of the personal information you have submitted to us by emailing info@arab-ko.com. We will respond within a reasonable timeframe.
9. Security
We take reasonable technical and organizational measures to protect the information you submit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at info@arab-ko.com.
Effective date: September 2026